Returns
Returns made clear
If something is not quite right, we want the return process to be simple, fair and easy to follow. Please read the guidance below before sending anything back to us.
Before you return an item
If your order was purchased in our Capel Street shop, please bring the product back to the store with a valid receipt and make sure it meets the returns conditions below.
If your order was placed online, please follow the online returns procedure on this page. Please do not send online returns to our Capel Street address.
What can and cannot be returned
Items we can usually accept
Most items can be returned within 28 days of receipt once they are unused, in their original packaging and accompanied by a valid receipt or proof of purchase.
Items we cannot accept
Cut-to-size products and mixed paint cannot be returned. Returns are also not accepted for products that have been cut, made to measure or customised.
Hygienic products
We cannot accept returns of hygienic products unless the manufacturer’s seal is still intact.
- Toilet seats
- Face masks
- Visors
Bespoke and cut-to-size products
This includes, but is not limited to:
- Profiles
- Timber
- Bath and tile seals
- Carpet runners
- Hose
How to return an online order
Book your return
Book your return through An Post so your parcel can be tracked. Please do not send returns to our Capel Street address.
Include your details
Please include your name, order number and reason for return inside the parcel.
Package the item carefully
Please make sure the item is packed securely. Items damaged in transit because of poor packaging may not be refunded.
Send it back or return to Arklow
You can return by An Post, or return the item in person to our Click & Collect Centre in Arklow.
Return costs and responsibility
You may be responsible for the cost of returning goods unless we delivered the wrong item or the item is faulty.
If goods are not returned to us, we may arrange collection and charge you for the associated costs.
Faulty, damaged or incorrect items
If your item is faulty, damaged or incorrect, please contact us before returning it so we can advise the best next step.
Refunds
Once your return has been received and inspected at our warehouse, your refund will be processed.
Return postage costs, up to €7.00, may be deducted from your refund except where the item is faulty, damaged or we sent the wrong item.
This returns policy does not affect your statutory rights.